With a decade of Technical Writing, Knowledge Management, and Visual Design experience, I specialize in creating documentation, presentations, and websites that simplify complex information. My work facilitates user understanding and enhances the user experience.
Karl Levy
443-834-2344
Skills & Services
Technical Writing
Knowledge Management
Presentation Design
SharePoint Design
Tools
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Atlassian Confluence
Adobe Photoshop
Snagit
Other MS Office Tools
Other Adobe Creative Suite Tools
Experience
NucoreVision/National Credit Union Administration (NCUA) – Knowledge Manager / Technical Writer
- Created and revised IT documentation, including processes, policies, procedures (SOPs), and manuals in Microsoft Word.
- Updated IT landing page in SharePoint with clear navigation and visuals.
- Built and managed a SharePoint repository site containing IT documentation, including the creation of Wiki pages, an IT glossary, alerts, and communications.
- Created and distributed quarterly IT newsletters in SharePoint.
- Developed and distributed communications; revised communication processes.
- Regularly created and refined presentations and reports in Excel and PowerPoint for management and stakeholders.
CareFirst BlueCross BlueShield – Senior Learning & Development Specialist
- Managed multiple concurrent training projects, facilitating communication between management, analysts, and SMEs to present findings, gather information, and develop solutions.
- Mentored other trainers in the creation and revision of instructional documentation for Facets and other systems, including training manuals in Word, SOPs, and other training materials.
- Continued performing normal trainer duties in addition to the above responsibilities.
CareFirst BlueCross BlueShield – Trainer
- Designed, developed, and updated documentation and online content for Facets and other systems (user guides, manuals, job aids, SOPs, and Confluence Wiki pages) using Adobe Creative Suite and Microsoft Word.
- Analyzed technical documents and user stories, gathered information from SMEs, and participated in testing and troubleshooting to understand the business impacts of rule changes and software implementation.
- Developed and facilitated engaging and informative training sessions on Facets and other systems, consistently reporting development progress in PowerPoint and Excel to stakeholders; regularly exceeded training goals.
